UCCX 7.0 Premium
Customer advertises different directory numbers for callers to reach them. TV adverts will have a different directory number to numbers used in
newspapers which will have different number for radio adverts...etc (Each campaign will have different directory numbers).
The reason for this is that customer would like to get volume of calls for each campaign based on the number dialed. (To measure
the success of the campaign).
The calls will be handled by one group of CAD Agents.
I could create a CSQ for each directory number, then the customer could run a report on each CSQ to find out how many calls were
recieved for a particular directory number.
However there will be approximately 40 Directory Numbers that callers will be able to dial (hence 40 CSQs!!!!).
Ideally I want to reduce the number of CSQ's.
Is it possible to get call volume reports on the number dialed?