Closed Greeting in Unity

Unanswered Question

Hi all,


I want to use Closed Greeting at Unity so when it is after hours, it will play the Closed prompt.


However, what i found is that:


i) If i don't enabled Closed Greeting under Call Handler, it doesn't play the greeting even if my schedule for Call Handler is set to be non office hours


ii) If i enabled 'Closed Greeting', it overrides completely my Standard Greeting 24 x 7 so it ignores my schedule completely... i.e. it should only play closed greeting after 6pm... but when i 'enabled' Closed greeting, it plays Closed Greeting 24 hours instead of playing the Standard Greeting at normal business hours and Closed Greeting after 6pm.


Would be greatly appreciated for any help.


Cheers,

Hunt

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Jaime Valencia Fri, 04/03/2009 - 09:02
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u sure you're enabling the closed greeting and not the alternate greeting??

alternate does override any other greeting


what's the whole call flow?


HTH


java


if this helps, please rate

Chandramohan Na... Fri, 04/03/2009 - 11:58
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Did you create the schedule for the opening hrs and assign that to the Call Handler?

lordshawn Fri, 04/03/2009 - 14:38
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Sounds like the schedule isnt set right and hes manually setting it.

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