I want to use Closed Greeting at Unity so when it is after hours, it will play the Closed prompt.
However, what i found is that:
i) If i don't enabled Closed Greeting under Call Handler, it doesn't play the greeting even if my schedule for Call Handler is set to be non office hours
ii) If i enabled 'Closed Greeting', it overrides completely my Standard Greeting 24 x 7 so it ignores my schedule completely... i.e. it should only play closed greeting after 6pm... but when i 'enabled' Closed greeting, it plays Closed Greeting 24 hours instead of playing the Standard Greeting at normal business hours and Closed Greeting after 6pm.
Would be greatly appreciated for any help.