Closed Greeting in Unity

Unanswered Question

Hi all,

I want to use Closed Greeting at Unity so when it is after hours, it will play the Closed prompt.

However, what i found is that:

i) If i don't enabled Closed Greeting under Call Handler, it doesn't play the greeting even if my schedule for Call Handler is set to be non office hours

ii) If i enabled 'Closed Greeting', it overrides completely my Standard Greeting 24 x 7 so it ignores my schedule completely... i.e. it should only play closed greeting after 6pm... but when i 'enabled' Closed greeting, it plays Closed Greeting 24 hours instead of playing the Standard Greeting at normal business hours and Closed Greeting after 6pm.

Would be greatly appreciated for any help.



I have this problem too.
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Jaime Valencia Fri, 04/03/2009 - 09:02

u sure you're enabling the closed greeting and not the alternate greeting??

alternate does override any other greeting

what's the whole call flow?



if this helps, please rate

lordshawn Fri, 04/03/2009 - 14:38

Sounds like the schedule isnt set right and hes manually setting it.


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