First the good news, I passed my CCNA exam today. The testing experience however, was a nightmare.
The very first question was a simlet lab, and all the windows opened up in a minimized state - I had to click to drag & expand the windows to be able to read them. But the real problem was the console sim window, it wouldn't expand at all. So for instance, if you issued a show command, the right hand side would be cut off with no way to see it, and no scroll bars.
At this point I started to feel stressed and called in the test administrator for help. She suggested that it was probably supposed to look like that, and not to worry about it. After taking a deep breath and unclenching my teeth I explained to her that was impossible, as I couldn't see all the information I needed to answer the question. So she called Pearson Vue.
They were able to fix the problem by remote controlling the machine and reinstalling flash, and possibly some other component. After all was said and done, I was back in my seat at the first question and just over 60 minutes left on the clock!
Being worried about not having enough time, I asked the administrator if there was anything she could do. After talking to Pearson again, she was able to reset the time.
So feeling somewhat frazzled I sat down and tried again. I got just over half way through and was on another sim question, when the computer just froze up. Couldn't type, move windows, or click anything. A moment later an error message popped up on the screen. So I talked to the admin again, found out that some other server crashed...had to wait for that to come back up, then she had to reboot the test machine, restart the test...etc etc etc
FINALLY managed to get through the rest of the test without problems.
In talking to the administrator afterward, she says that this isn't all that unusual, and she was surprised that she was even able to get through to Pearson/Vue on the phone in less than 45 minutes.
Has anyone else had these sorts of experiences? It seems to me that Pearson/Vue is doing a lousy job of something that is very important to a lot of people. Events like this seriously elevate people's stress levels - when you're probably already under considerable exam pressure to begin with!