CUPC unable to log in

Unanswered Question
Apr 5th, 2009

When logging into CUPC: "Login failed. Make sure your username and password are correct"

Login server=<ip addr. presence server>

We run:

CUPS 7.0 in conjunction with CUCM 6.1.3

CUPC 7.0

I have assigned a number of users to the CUPS cluster, and have added a number of CUPC's to Call Manager (Device name= UPC<USERID).

-CUPC device is associated with userID in CUCM

-primary extension is chosen

-Capabilities are assigned

-Authentication in CUCM uses LDAP.

-CUPS diagnostics shows all service are running, and sync-ed with CUCM.

any ideas?

I have this problem too.
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