CUPC unable to log in

Unanswered Question
Apr 5th, 2009
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When logging into CUPC: "Login failed. Make sure your username and password are correct"

Login server=<ip addr. presence server>

We run:

CUPS 7.0 in conjunction with CUCM 6.1.3

CUPC 7.0

I have assigned a number of users to the CUPS cluster, and have added a number of CUPC's to Call Manager (Device name= UPC<USERID).

-CUPC device is associated with userID in CUCM

-primary extension is chosen

-Capabilities are assigned

-Authentication in CUCM uses LDAP.

-CUPS diagnostics shows all service are running, and sync-ed with CUCM.

any ideas?

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Rajesh Revuru Sun, 04/05/2009 - 16:42
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Check if the users in CUPS are assigned to publisher node under Topology

htluo Mon, 04/06/2009 - 06:17
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Try this:

1) Go to CUPS command line

2) Type the command below:

utils serivce restart Cisco Tomcat



Dennis Mink Mon, 04/06/2009 - 22:37
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Thanks Mike,

that seemed to have done the trick


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