CUPC unable to log in

Dennis Mink · ‎04-05-2009

When logging into CUPC: "Login failed. Make sure your username and password are correct"

Login server=<ip addr. presence server>

We run:

CUPS 7.0 in conjunction with CUCM 6.1.3

CUPC 7.0

I have assigned a number of users to the CUPS cluster, and have added a number of CUPC's to Call Manager (Device name= UPC<USERID).

-CUPC device is associated with userID in CUCM

-primary extension is chosen

-Capabilities are assigned

-Authentication in CUCM uses LDAP.

-CUPS diagnostics shows all service are running, and sync-ed with CUCM.

any ideas?

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Rajesh Revuru · ‎04-05-2009

Check if the users in CUPS are assigned to publisher node under Topology

htluo · ‎04-06-2009

Try this:

1) Go to CUPS command line

2) Type the command below:

utils serivce restart Cisco Tomcat

Thanks!

Michael

Dennis Mink · ‎04-06-2009

Thanks Mike,

that seemed to have done the trick

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