Can you put the Directory URL into your browser? If it looks like mine, the first URL will be the Directory input page which allows the user to enter criteria to search. That XML will include another URL that generates a Directory Listing. Put that URL in your browser, then scroll to the bottom. Near the bottom, you should see a number of SoftKeyItem instances. One of those should include a line that looks like SoftKey:Dial. It will also need a position specified that equals 1 throug 4 (5 if you use 7975's). If the position flag is invalid, you may not see the Dial softkey. If anything is off when you veiw it in the browser, you need to go into the DirectoryList.asp that generated the XML and correct it.
