CCME and DISA (Direct Inward System Access)

Unanswered Question
Apr 5th, 2009
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I`m using CME 7.0.1 and standard tcl scripts app-b-acd. When we receive incoming call, he hear welcome prompt and for a call of internal number it is necessary to type number (for example 5, and after internal number).

Can CCME use DISA - incoming calls hear welcome prompt and can dial internal number without dial-by-extension-option?


service acd flash:/bacd/app-b-acd-

param queue-cme-debugs 1

param aa-hunt1 200

param number-of-hunt-grps 3

param queue-manager-debugs 1

param aa-hunt2 103

param queue-len 30


service aa flash:/bacd/app-b-acd-aa-

paramspace english index 1

param number-of-hunt-grps 2

param dial-by-extension-option 5

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param aa-pilot 7444444444

paramspace english location flash:/bacd/

param drop-through-prompt flash:/bacd/welcom_ulaw.waw

param second-greeting-time 60

param welcome-prompt

param call-retry-timer 15

paramspace english prefix en

param max-time-call-retry 600

param voice-mail 5000

param service-name acd

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Sushil Kumar Katre Mon, 04/06/2009 - 02:50
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Hi Ilya,

I don't think DISA is a supported feature on CUCME.

Not sure if this can be achieved through some kind of script.

It would be good to know if this can be achieved.

-> Sushil

v.bernal Fri, 06/04/2010 - 07:26
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Dentro de lo que entiendo es una DISA encontre un truco para hacer que con una extension que s

imula ser una contraseña se pueda tomar tono de la PSTN

Lo que hice fue realizar un script de Auto Attendant , puse que un caller input solicitara marcar una extension , dicha extenssion seria una que simulara ser una contrasena de cierto grado de complejidad 832971 , luego la recibi en el callmanager Express y puse un num expansion ,que dijera que esa extension la llevaraa a un pots seria algo asi:

num-exp 832971     7

siendo que el 7 es un pots qque tiene como destinatio-pattern 7T


Ramiro Mata


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