customize script for cisco unity express

Unanswered Question
Apr 7th, 2009

I have a customize script,

for example:Thank for calling our company

please dial extension number;

press 1 for sales department;

press 2 for customers service department;

press 0 for operator

press "1、2、0" is normal,

but I can't direct dial extension number

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
steven_chan Tue, 04/07/2009 - 01:42

What number do you press in order to route the call to an extension?

If you press 3 to dial extension and your extension starts with 3, e.g. 3xxx,

make sure you append the digit "3" to the number you get from "Get Digit String" step before call redirect.

steven_chan Tue, 04/07/2009 - 03:02

Also try debug in the VG to see what number the CUE is trying to call. Make sure you have the dial-peer to route the call.

Actions

This Discussion