customize script for cisco unity express

viyas · ‎04-07-2009

I have a customize script,

for example:Thank for calling our company

please dial extension number;

press 1 for sales department;

press 2 for customers service department;

press 0 for operator

press "1ã€2ã€0" is normal,

but I can't direct dial extension number

steven_chan · ‎04-07-2009

What number do you press in order to route the call to an extension?

If you press 3 to dial extension and your extension starts with 3, e.g. 3xxx,

make sure you append the digit "3" to the number you get from "Get Digit String" step before call redirect.

steven_chan · ‎04-07-2009

Also try debug in the VG to see what number the CUE is trying to call. Make sure you have the dial-peer to route the call.

viyas · ‎04-07-2009

All config is ok.

Thank you so much!