Rob Huffman Wed, 04/08/2009 - 04:41

Hi Lyle,

Yes, the CUCM 7.x Software Feature License is required. This type of license is required for any incremental step liek 5.x to 6.x, or 6.x to 7.x;

Software Feature License

When you upgrade from an earlier release of Cisco Unified Communications Manager to Release 7.0(1), you must download and install a software feature license to activate the new features. For instructions about how to obtain and install a software feature license, see the "License File Upload" chapter in the Cisco Unified Communications Manager Administration Guide.

Obtaining a Software Feature License

You must obtain a software feature license if you are upgrading from supported 5.x or 6.x releases of Cisco Unified Communications Manager. A software feature license activates features on your system for the specified license version. To use previous device license versions with this version of Cisco Unified Communications Manager, make sure that you obtain the software feature license for the Cisco Unified Communications Manager version that is running on your system.

Use this procedure to obtain a software feature license:



Step 1 Navigate to the License Registration web tool at

Step 2 Enter the Product Authorization Key (PAK) that you received with your Cisco Unified Communications Manager upgrade.

Step 3 Click Submit.

Step 4 Follow the system prompts. You must enter the MAC address of the Ethernet 0 NIC of the first node of the Cisco Unified Communications Manager cluster. You must also enter a valid e-mail address.

The system sends the license file to you via e-mail by using the e-mail address that you provided. To view the contents of a software feature license, refer to "License File Contents" in the Cisco Unified Communications Manager System Guide.

Step 5 You must upload the software license file to the server with the matching MAC address that you provided in Step 4.

Hope this helps!


lyle.stevens Wed, 04/08/2009 - 05:14

I don't beleive I received a Product Authorization Key (PAK). What would the upgrade PAK's produce # look like because all I received is product #: UCSS-UCM-3-1K= which is a software subscription. Should the upgrade PAK's description say upgrade?

Rob Huffman Wed, 04/08/2009 - 05:31

Hi Lyle,

Great question! Yes, the PAK should reference the 6.x to 7.x upgrade and usually is shipped with the upgrade media. It sounds like you first need to complete the UCSS Activation and then order the CUCM Upgrade :) If this doesn't add up then I would fire off an email to;

and explain your situation :)

Cisco Unified Communications Software Subscription

Activation Instructions

How to Obtain Major Upgrade Software License Files

When the Cisco Unified Communications Software Subscription is activated and you order the upgrades ordered through the upgrade tools, we will ship the upgrade as physical media; shipping takes approximately 5 to15 days. A new PAK will be packaged with this upgrade shipment. Please register this new PAK by visiting

to obtain your license file. We will send you the licenses for the upgrade software version ordered through the upgrade tool in an email message within 2 hours.

Cisco Unified Communications Software Subscription Overview

Hope this helps!



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