If I go to server health to check the status of Presence, it fails on the TFTP download. I have a primary and secondary tftp servers, my primary server is the publisher and the secondary is the subscriber. could you help me out
CHeck the log file, it will tell you more why it's failing. If you do not configure a softphone for the CUPC, it will fail in the TFTP download, etc.
Did you configure one in CUCM for the client?