04-08-2009 11:23 AM - edited 03-14-2019 03:55 AM
I am in process of preparing to install contact center. Is there away to put in a schedule of agents so you know who is supposed to work or be in the queue?
Thanks
04-08-2009 01:44 PM
This is usually handle through some sort of WFM tool. I think UCCX 7.x has a rudimentary WFM tool.
david
04-08-2009 08:51 PM
I don't think Calabrio would like you calling their WFM product rudimentary. ;-)
Regards
Geoff
04-08-2009 09:00 PM
Wait, Calabrio ships with 7.x?!? Wow, I had no idea, I worked with them last year and it was pretty nice, but this was Enterprise.
david
04-27-2009 10:16 PM
Yup. The version currently shipped with UCCX7.0.1 is WFM8.2.3.
The next one, WFM8.3.3 supports the following
UCCX v5.x, 6.0, 7.0
UCCE v6.x, 7.x
Thanks!
JT
04-28-2009 10:12 AM
Just to clarify: Calabrio WFM does not "ship with" CCX 7. It is AVAILABLE for PURCHASE and can integrate with CCX 7.
CCX does not have a native scheduling function.
04-28-2009 10:15 AM
My understanding was that 7 had some kind of version of the WFM. Not a good one but a toned down version.
04-30-2009 01:57 AM
j.schulenberg is correct. Calabrio/Cisco WFM needs to be purchased ;)
05-06-2009 08:31 PM
You have to purchase CCX Premium (SRP $1K + per seat) to even be able to use CCX WFM add on. There are other WFM vendors on the market with much better pricing and you would not need purchase CCX premium. Suggestions: Monet, Pipkins, Telrex, VPI
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