Hi folks, I've setup the Attendant Console for broadcast hunting but need to have it divert to another DN if NA or if no one is logged in. I've added the DN as the last member in HG on Pilot Point, set it to always route that member and reset everything. Calls are getting stuck with MOH and never diverting.
Ive got this with CCM5,6 and 7! :(
You may be missing this setting on the Pilot/Hunt;
Hold Time - This field specifies the maximum time (in seconds) that Cisco CallManager Attendant Console keeps a call in the queue. If the call is in the queue for longer than the "HoldTime," the call gets redirected to the "AlwaysRoute" member. If you do not configure an always route member, the call remains in the queue until an attendant becomes available.
Hope this helps!