I need to write both an ICM script and IPIVR script for an outbound campaign to notify customers of their upcoming appt. The import file which is .csv will have the date and time of the appt in that file which may look like this: 9:00,11202008. I also must provide a results feedback file after the campaign is done for the day. 1st, how can ICM read the import or even the table on the router to collect that data and pass to IPIVR to play it back; then 2nd, how do I return an results file? Anyone an expert on ICM with outbound? This is Callmanager 4.1.3, ICM 7.2, and IPIVR 4.0.5. Thanks in advance
Well, the ECC variable is a 30 character field. You can certainly put anything you like it this - alphanumeric.
With ICM's substring function you could split it into pieces. If the date is extracted, you can hand it to the CRS/CVP and off you go. With careful planning / encoding this could be an easy solution.
But I am saying that this is a limited method that is going to only get you so far.
I've read a number of posts asking if they can use this or that field in the import table, getting that over, and the answer is no.
If you want more data, then there is only one way to do it, as I have explained. Use the BAAccountNumber as a lookup key in a database.
It's not rocket science.