Intercom assistance

Answered Question

I need to configure an intercom solution that lets any phone press an intercom button and then the extension. The result is the target extension answers un-muted on speaker phone. If this is possible is it possible to create a soft key rather than burn a button? There are many configs out there but most look inefficient and cumbersome. This is a basic fuction of any PBX and should be one that Cisco devises a quick solution for in my opinion. Any help is appreciated.

Correct Answer by Steven Smith about 8 years 2 weeks ago

To add to this, you could make the intercom range slightly longer.  You could make it 4201.  It might be easier for users to think of adding a 4 instead of replacing a digit (or whatever digit you would like them to dial for this).

Correct Answer by Skyler Spence about 8 years 2 weeks ago

Hi Bill,


Try this configuration out, I tested it and it works on my system just fine.  It will setup the intercom system to where if you want to intercom to a user whose main extension is 2xx you dial 4xx (or any other string, just seems easy to remember)


Say you have ephone 5 whose current button 1 uses ephone-dn 13 with a number of 201 as your current setup.  To add the intercom do this:


ephone-dn  40
number 401 no-reg primary
label intercomx201
intercom 201 no-mute label "Inter"


ephone  5

button  1o13,40


Now whenever anyone dials 401, the user at this phone goes off hook on speakerphone with the mute off, and you haven't lost any buttons.


Let me know if this works for your situation or if it needs tweaking.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Loading.
Correct Answer
Skyler Spence Thu, 04/09/2009 - 13:33
User Badges:
  • Bronze, 100 points or more

Hi Bill,


Try this configuration out, I tested it and it works on my system just fine.  It will setup the intercom system to where if you want to intercom to a user whose main extension is 2xx you dial 4xx (or any other string, just seems easy to remember)


Say you have ephone 5 whose current button 1 uses ephone-dn 13 with a number of 201 as your current setup.  To add the intercom do this:


ephone-dn  40
number 401 no-reg primary
label intercomx201
intercom 201 no-mute label "Inter"


ephone  5

button  1o13,40


Now whenever anyone dials 401, the user at this phone goes off hook on speakerphone with the mute off, and you haven't lost any buttons.


Let me know if this works for your situation or if it needs tweaking.

Correct Answer
Steven Smith Thu, 04/09/2009 - 13:40
User Badges:
  • Gold, 750 points or more

To add to this, you could make the intercom range slightly longer.  You could make it 4201.  It might be easier for users to think of adding a 4 instead of replacing a digit (or whatever digit you would like them to dial for this).

stacy.thompson Fri, 01/29/2010 - 10:04
User Badges:
  • Bronze, 100 points or more

I have a similar design challenge as this original post.

I am familiar enough with intercom extensions, but am looking for a way that the user's can hit a softkey or FAC that adds the lead digit of the intercom extension for them.  I don't even know if this is possible...

Example:  User ext is 107. User intercom ext is 3107. I have a sidecar with each user's real extension programmed as watch mode.

Can I program a line key, a softkey, or create a FAC of some sort that allows me to simply press one or two things for "intercom" which adds the leading digit 3, then press the user's pre-programmed button on my side car?  Thus giving me the choice to call them regularly, transfer calls, etc with a few pushed of buttons...and then have the option to intercom them at will without knowing their extension?


I tried pressing 3, then the button and it calls the extension like normal, ignoring the lead 3 i had pressed on the dial pad.


If not, I suppose I could simply maker each user's button label show their ext "Stacy x107"  so then reception can dial 3107.

They are really old school , so I was trying to avoid this and make the new phones "feel" like their old ones.


Stacy

Steven Smith Fri, 01/29/2010 - 10:14
User Badges:
  • Gold, 750 points or more

Been awhile since I did this, but I believe you can make a speed dial with the number being 3, then type the rest of the digits.

stacy.thompson Fri, 01/29/2010 - 10:21
User Badges:
  • Bronze, 100 points or more

I am trying to make use of the programmed side car buttons and avoid typing the extension.


so 3 + button

or something along those lines.


ah well, they will have to live with hitting 4 keystrokes instead of 2.

Steven Smith Fri, 01/29/2010 - 10:25
User Badges:
  • Gold, 750 points or more

I see what you are saying.  I don't think that is possible.