IPCC Express - 7.X Automating Outbound Recording

Unanswered Question
Apr 8th, 2009

Hello All,

I understand from the previous releases of IPCC X that outbound recording of calls cannot be automated untill Agent do it manually start/stop recording(that too if we design the work flow). Or there is on demand recording.

I am checking if this feature has been introduced with IPCC express 7.X? but i am not able to find the same.

Can anyone please confirm me if 7.X has the option to automatically record agent outbound calls.

Will really apreciate.

Thanks,

Daljeet

I have this problem too.
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