I understand from the previous releases of IPCC X that outbound recording of calls cannot be automated untill Agent do it manually start/stop recording(that too if we design the work flow). Or there is on demand recording.
I am checking if this feature has been introduced with IPCC express 7.X? but i am not able to find the same.
Can anyone please confirm me if 7.X has the option to automatically record agent outbound calls.
Will really apreciate.