IPCC Express - 7.X Automating Outbound Recording

daljeetsingh1_2 · ‎04-08-2009

Hello All,

I understand from the previous releases of IPCC X that outbound recording of calls cannot be automated untill Agent do it manually start/stop recording(that too if we design the work flow). Or there is on demand recording.

I am checking if this feature has been introduced with IPCC express 7.X? but i am not able to find the same.

Can anyone please confirm me if 7.X has the option to automatically record agent outbound calls.

Will really apreciate.

Thanks,

Daljeet

iftikharsyed_2 · ‎04-10-2009

Dear Daljeet,

Check the URL

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc1e665/1#selected_message

Hope this answer your queries.

Plz rate helpful posts.

Regards,

Iftikhar