I don't see Route Points as an issue. Either they work, or they don't. They are configured in CUCM and are associated with the JTAPI user so CRS gets a route request when a call lands on the Route Point. Not much to monitor.

IVR ports are another story. These you need to monitor. Carry on.



webstd.design Thu, 04/09/2009 - 06:40
User Badges:

1)I want to know that Route Point is registered. How I can monitor this issue?

2)I want to know is it wnought IVR port to service all call that incomings to contact-center


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