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How I can monitor availability customers to call IPCCE?

webstd.design
Level 1
Level 1

‎04-08-2009 10:44 PM - edited ‎03-14-2019 03:55 AM

1)How I can monitor availability of ROute Point of callcenter?

2)How I can monitor and get statistics of used IVR ports?

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geoff
Level 10
Level 10

‎04-08-2009 11:30 PM

I don't see Route Points as an issue. Either they work, or they don't. They are configured in CUCM and are associated with the JTAPI user so CRS gets a route request when a call lands on the Route Point. Not much to monitor.

IVR ports are another story. These you need to monitor. Carry on.

Regards,

Geoff

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webstd.design
Level 1
Level 1
In response to geoff

‎04-09-2009 06:40 AM

1)I want to know that Route Point is registered. How I can monitor this issue?

2)I want to know is it wnought IVR port to service all call that incomings to contact-center

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