How I can monitor availability customers to call IPCCE?

webstd.design · ‎04-08-2009

1)How I can monitor availability of ROute Point of callcenter?

2)How I can monitor and get statistics of used IVR ports?

geoff · ‎04-08-2009

I don't see Route Points as an issue. Either they work, or they don't. They are configured in CUCM and are associated with the JTAPI user so CRS gets a route request when a call lands on the Route Point. Not much to monitor.

IVR ports are another story. These you need to monitor. Carry on.

Regards,

Geoff

webstd.design · ‎04-09-2009

1)I want to know that Route Point is registered. How I can monitor this issue?

2)I want to know is it wnought IVR port to service all call that incomings to contact-center