LMS 3.0 server reboots every 8 days

Answered Question
Apr 8th, 2009


My LMS server reboots every 8 days with the following error in the event log : "system has experienced unexpected shutdown".

Minidump file involving afd.sys and sm_server.exe is generated (file attached)

Any idea of what could cause the problem ?

Thanks in advance for your help.


I have this problem too.
0 votes
Correct Answer by Joe Clarke about 7 years 6 months ago

The bug is CSCsm04957.

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Overall Rating: 5 (1 ratings)
dionjiles Thu, 04/09/2009 - 06:30


I was having the same problem a while back...I'm running LMS 3.1 on a blade server with Windows 2003 SP2 installed.

What I did to resolve that is uninstall the virus (Trend) from the server and it seems to fix the issue hasn't rebooted unexpectedly in over 2 1/2 months.

Joe Clarke Thu, 04/09/2009 - 10:02

This was meant for the original poster. DFM 3.1 should not be affected by the bug which can cause this problem.

cminard Thu, 04/09/2009 - 23:14

Actually, I am running DFM 3.0.1

So the problem seems to be already known

cminard Tue, 04/14/2009 - 00:26


Thank you

An upgrade to LMS 3.1 or 3.2 is already planned this year so I guess it will solve my problem ;-D

Could you tell me the ref of the bug please, just for my information ?

Thanks again



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