We run CUPS 7.0 and CUPC 7.0 with CUCM 6.1.3.
I have set up an number of users with CUPC and they are abel to choose desk phone from CUPC.
Some users that I have added can only use the softphone, although I have:
-assigned the users as CUP users
-assigned desk phone control
-assigned a CTI gateway profile.
-associated the line on the deskphone with the appropriate user ID (CUCM)
-associated both the desk phone device and CUPC device to the end user configuration in CUCM
-added the end user to CCM end user and CTI enable group
-checked Allow CTI control of device settings at the end user and extension config, both boxes ticked
-checked the presence viewer for the failing user, and see all the settings correct.
I suspect there is something wrong with CTI control of the desk phone from CUPC, but cannot seem to find any configuration differences between the users that fail and those that have desk phone control.
I have compared