We're working on upgrading our IPCCx 4.0.5 install to CCX 7.0.1. I've tested to see if the clients will auto upgrade but they don't. Is it possible, or will it require a full un-install and re-install? When I start the old agent software it says the License and Resource Manager is down. I looked at the SpanLink settings in the registry and it is pointing towards the correct cluster. I noticed in the new version, we weren't prompted to enter a cluster name. I'm guessing the reson I'm getting the error is that the LDAP LCC information is different.
In CCX 7.0.1 is it possible to change the name from Call Center 1 to something else? Or am I going after something that isn't possible?