- Silver, 250 points or more
We are trying to identify Calls that have been abandonded in Queue, which is Call Disposition 2 according to the guide.
However I ran a query and can see that there hasn't been a single one (even though we have tested)
The abandoned calls ALWAYS get code 13..
I see in the admin guide on this forum there is a portion of the CVP admin guide that states that required calls are not correctly reported, but should it really say that any skill group that has requery enabled won't report correctly?
Also we are using a very large custom Java application through CVP upfront before dropping it off to queue's.... do you think this has something to do with it?