Problems with managed interface state under DFM 3.1.3

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Apr 9th, 2009
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I had changed an interface state to false, but after several hours it has

been changed back to true. I have find out the issue under DFM 3.1.2 and I have upgrade to 3.1.3, but patch is not fixing the problem.


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Joe Clarke Thu, 04/09/2009 - 22:07
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When you changed the state, did you apply the changed to the DFM server (i.e. DFM > Configuration > Polling and Thresholds > Apply Changes)? Did you reboot the server after doing this? Did a DFM rediscovery run for this device during this time?

anton_zyablov Thu, 04/09/2009 - 23:00
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Yes, of course I have applied changes. No I have not reboot server after this. No, rediscovery was not run after updating interface state.

Jeff Garner Fri, 04/10/2009 - 07:40
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I am also running into this, does any one know of a fix?


Joe Clarke Fri, 04/10/2009 - 08:53
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About how long do you have to wait before the interface status reverts back to true? What interface types did you unmanage? I am trying to recreate this problem locally.

Jeff Garner Fri, 04/10/2009 - 08:59
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My LMS was a clean install, and I also upgraded it to the newest updates.


I have tried this is Ethernet Interfaces, Tunnels, a NAM external interface.


Im going to try and time the issue, I have wiped out my databases and I am rediscovering...

Joe Clarke Fri, 04/10/2009 - 14:28
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I cannot reproduce. I unmanaged two interfaces (an ATM interface and a Dialer interface) on a 3745 using the Detailed Device View. I applied my changes. After about six hours, both interfaces are still unmanaged.

anton_zyablov Sun, 04/12/2009 - 05:43
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I have this issue with Serial, Ethernet and Virtual interfaces. I have this interfaces in managed state on the next day.

Joe Clarke Sun, 04/12/2009 - 10:49
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I still cannot reproduce even after two days. If you notice this on the next day, that implies that a rediscovery does run (since rediscoveries run at 0200 every day by default). Try forcing a rediscovery of the device after setting the interfaces to their desired states. Go to DFM > Device Management > Rediscover/Delete to do the rediscovery.

Joe Clarke Sun, 04/12/2009 - 11:45
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I was able to reproduce after running a rediscovery on the device in question. I found the problem, and created a patch against DFM 3.1.3. If you contact the TAC, and have your engineer contact me directly, I can provide the patch.

anton_zyablov Sun, 04/12/2009 - 21:31
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Yes, today I have discovered same behaviour. I have asked the case engineer Christine Oh to contact you.

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