IPCC Express 4.0 - Queue length

Unanswered Question
Apr 10th, 2009

Hi all,

Client is using IPCCX 4.0 Enhanced edition and need following feature,

- There is one call in queue and if second call comes in queue, it should get dropped.

Appreciate your early reply.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jonathan Schulenberg Sat, 04/11/2009 - 10:42

You can use the Get Reporting Statistic step to retrieve the number of contacts waiting in queue. Follow that with an If step that evaluates whether the returned variable is greater than zero. If it is, proceed to whatever logic you want (such as Terminate and End steps).

IMO this customer doesn't understand the concept of a queue though. The whole purpose is to queue multiple contacts until a resource becomes available. You might want to do some education here.


This Discussion