Ver. Of software: 6.6.0-202
Problem: When trying to access End User Configured Block lists the option does not show up.
Taken directly from the user guide for the device:
End users can create safelists to ensure that messages from certain senders are never treated as spam, and they can use blocklists to ensure that messages from certain senders are always treated as spam. For example, an end user may receive email from a mailing list that no longer interests him. He may decide to add this sender to his blocklist to prevent emails from the mailing list from getting sent to his inbox.
On the other hand, end users may find that emails from specific senders get sent to their Spam Quarantine when they don't want them to be treated as spam. To ensure mail from these senders are not quarantined, they may want to add the senders to their safelists.
Adding Entries to Safelists
End users can add senders to safelists in two ways:
1. From the Spam Quarantine, select the Options drop-down menu.
2. Choose Safelist.
3. From the Safelist dialog box, enter the email address or domain.
4. Click Add to List.
Figure 5-4 Release and Add to Safelist
1. End users can also add senders to the safelist if the message has been sent to the end user quarantine.
2. From the End-User Quarantine, select the checkbox next to message.
3. Choose "Release and Add to Safelist" from the drop-down menu
I am not getting a menu under "options"
I have tried this on both my device as well as a customer's device. This is something my customer wants.
I understand the issue I reported - "The end user is not able to access the page to configure their end user quarantine (normally accessed on this page)" is a known bug and has been fixed in the next software release 6.6.1. The release date for this software has not yet been finalized.
Do you have a ETA DATE or and ER (early release) version?