Solved: Forward calls directly to voicemail

patrick.boyle · ‎04-13-2009

I have a receptionist at one of our customers that would like the ability to answer the phone, then forward a call directly to the destination's voicemail box. Seems simple enough, though I've never received this request before.

CUCM 6.1.2, Unity 4, Cisco 7970

Jaime Valencia · ‎04-13-2009

Transferring Calls Directly to Voice Mail with Cisco CallManager 3.2.2 spD

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

View solution in original post

Jaime Valencia · ‎04-13-2009

Transferring Calls Directly to Voice Mail with Cisco CallManager 3.2.2 spD

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

CHRIS CHARLEBOIS · ‎04-13-2009

I have something very similiar in production on a CUCM 6.1.3 system. Although, rather than create a new VM Profile, I created a translation pattern that strips the * off and uses a "XferToVM" CSS which specifies a XferToVM partition that only contains the CTI RP of XXXX and is forwarded to VM. The example from that link is probably cleaner, but I hadn't read it before I setup my network.

patrick.boyle · ‎04-14-2009

Perfect. Thank you!