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AXL versus JTAPI

jonhalterman
Level 1
Level 1

I'm exploring AXL and JTAPI for use with an upcoming integration, and am wondering if anyone can share some thoughts on how they compare to each other, whether they offer different capabilities, etc.?

Thanks,

Jon

1 Accepted Solution

Accepted Solutions

stephan.steiner
Spotlight
Spotlight

AXL is configuration.. anything the admin would configure you can do via AXL (well, almost).

JTAPI is CTI.. making calls, being informed when a call comes in, transfering calls, setting up conferences, anything the user does interactively.

Hope that gives you a top level overview of what is what.

View solution in original post

3 Replies 3

stephan.steiner
Spotlight
Spotlight

AXL is configuration.. anything the admin would configure you can do via AXL (well, almost).

JTAPI is CTI.. making calls, being informed when a call comes in, transfering calls, setting up conferences, anything the user does interactively.

Hope that gives you a top level overview of what is what.

That's good info, thank you.

You can poll informations with AXL.

CallManager can push you information (LineStatus, ...) through JTAPI.

Please Rate

Rémy

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