I have attached in the word document the relevant parts of a SHOW TECH.
The customer says that there is no impact to user traffic in spite of the MajFail and Major Error on the SUP720 and the customer has no standby SUP in this chassis and hence he ois worried about these errors.
He says that LMS seems to be complaining but really no impact to user traffic through this CAT6509-E.
What are the attached PINNACLE errors saying. SUP720 only has H/W interfaces 5/1 and 5/2 and they are both shutdown.
But pinacle is reporting about 5/1 and 5/4. Are these some S/W ports and not the real H/W 5/1 and 5/2 interfaces.
How can I resolve this problem without replacing the SUP720 module.
Can we do any clear commands to get rid of this problem or run some extended diagnostics to see if this is just a transient error or solid error.