I don't do IPCC scripting full time and so I'm always left wondering if I could have improved my script in some fashion.
I've attached a very simple script I just created for a new site that's going live in the few days. Does anyone have any suggestions on how this could be improved.
Sorry for the very general question. But I'm just looking for some form sanity check as no one else in my organization does IPCC scripting.
Logic Flow of Script:
- Holiday Check
- Day of Week / Time of Day Check
- Agent Log In/Out Check
- Play Prompt
- Select Available Agent or Queue
- After Hours Message