I have IPCC 4.5(2) and the person that supervise the Call center would like to have a report regarding the option that customers select in the main automatic attendant script.
- How much user press the option 1
- " " 2
- and so on.
Before, every time that a custumer select an option, we had a "set strMenuChoice = 1" for each option. So I can generate a report with Historical report / custom variable. This is not really clean ...
I would like to know if there is something builtin in the IPCC or what can I do
thanks a lot :)