Change out IP phone settings

Answered Question
Apr 14th, 2009

Hi, this is probabley the most basic of questions however, I haven't had to do this yet. I just RMA'd a 7940 phone and when I swap it out for the bad phone what settings in Call manager do I need to change? Is it as easy as just changing the mac address? I have Call Manager set up to not auto register, and all of the user and DN settings shouldnt change. I'm using CUCMBE 6.1.3


thanks for the help,

Dan

Correct Answer by gogasca about 7 years 10 months ago

Hi dan,

Verify phone model, check that ip phone is able to get ip address, mask, router and option 150 (tftp) and yes you need to configure it in cucm

if same model just change mac address.


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Correct Answer
gogasca Tue, 04/14/2009 - 23:37

Hi dan,

Verify phone model, check that ip phone is able to get ip address, mask, router and option 150 (tftp) and yes you need to configure it in cucm

if same model just change mac address.


dan hale Wed, 04/15/2009 - 08:17

Yeah its the same model and all info should stay the same its an RMA. I thought that it would just be a mac address change just wanted to confirm.


thanks for you help,

Mike

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