ipcc express : contacts waiting

Unanswered Question
Apr 15th, 2009
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Hi list,

Requirement : There should be only one call in queue for IPCCX.

Tried using "Get Reporting Statistics" step under queued step with combination of "contacts waiting" from overall IPCC Express/ CSQ IPCC Express but no luck.

I have selected "resulting statistics" as string variable.

Has anybody got this working?

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Chris Deren Wed, 04/15/2009 - 07:00
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Sure, set it as integer and then simply do an if statement to see if the vlaue is >=1. Also, make sure you are doing this for the correct CSQ.




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