and not to seem like a total jerk: if i remember correctly it's the RONA reason code, agent didn't pick up a call.

david

webstd.design - Kiev seems to ask a lot of questions. He's been given a lot of help, but appears to like asking questions, even quite basic ones, rather than reading the Cisco documents. We haven't seen him provide much help to others, as yet. I'm hoping that will come.

Regards,

Geoff