LMS 3.1->DFM upgraded to 3.1.3

Answered Question
Apr 15th, 2009

I just upgraded DFM to 3.1.3. When I look at the DFM portal page, the DFM Device Status says "Cannot retrieve Device Summary. Please see the DeviceManagement.log file for more information" I have looked at the log but I have no idea what it means. Please see the attachment.

I have this problem too.
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Correct Answer by Joe Clarke about 7 years 7 months ago

Like I said, it may have been a timing issue. The daemons can take up to 30 minutes to fully initialize. Logging in to LMS before that can cause weird behavior.

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Joe Clarke Wed, 04/15/2009 - 09:24

There appears to be a process problem. Please post the output of the pdshow command.

Joe Clarke Wed, 04/15/2009 - 10:00

This looks fine. Post the NMSROOT/log/dfmLogs/TIS/TISServer.log.

troymaki Wed, 04/15/2009 - 10:11

Here are the entries from today in TISServer.log. The rest of the info in the log is from months ago. If you want the whole thing, let me know.

15-Apr-2009|02:00:04.171|ERROR|TISServer|Thread-7|{TISDeviceOperationImpl}||.|Another bulk rediscover with id:6056 is already started in less than the required gap:5 mins

15-Apr-2009|09:13:20.851|ERROR|TISServer|main|{TISSchemaManager}||.|Auto mode value is true

15-Apr-2009|09:40:39.543|ERROR|TISServer|main|{TISSchemaManager}||.|Auto mode value is true

15-Apr-2009|09:56:15.563|ERROR|TISServer|main|{TISSchemaManager}||.|Auto mode value is true

Joe Clarke Wed, 04/15/2009 - 10:13

Is the problem still occurring now? It looks like things have settled.

troymaki Wed, 04/15/2009 - 10:32

Yes, it opens fine and shows the Last Discovered time of 15-Apr-2009 02:02:xx for all the devices except two 4402's that show up as Unknown and always have because they aren't supported.

Joe Clarke Wed, 04/15/2009 - 10:44

Then this just may be a sync problem with the portal. Try removing and re-adding that portlet.

troymaki Wed, 04/15/2009 - 10:44

Ok, I just logged with the SIU account and it looks fine. Maybe something happened with ACS integration when I did the upgrade?.? Should I re-register apps with ACS?

Joe Clarke Wed, 04/15/2009 - 10:57

This should not be necessary. I would go back through ACS, though, and verify your user has all of the required permissions, and access to all of the required devices.

troymaki Wed, 04/15/2009 - 12:26

Went through ACS and everything looks good. Now, I've had the DFM portal open for the last 30 minutes and the Device status just started working. So I guess it's good to go.

Correct Answer
Joe Clarke Wed, 04/15/2009 - 12:34

Like I said, it may have been a timing issue. The daemons can take up to 30 minutes to fully initialize. Logging in to LMS before that can cause weird behavior.

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