04-15-2009 07:47 AM
I just upgraded DFM to 3.1.3. When I look at the DFM portal page, the DFM Device Status says "Cannot retrieve Device Summary. Please see the DeviceManagement.log file for more information" I have looked at the log but I have no idea what it means. Please see the attachment.
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04-15-2009 12:34 PM
Like I said, it may have been a timing issue. The daemons can take up to 30 minutes to fully initialize. Logging in to LMS before that can cause weird behavior.
04-15-2009 09:24 AM
There appears to be a process problem. Please post the output of the pdshow command.
04-15-2009 09:43 AM
04-15-2009 10:00 AM
This looks fine. Post the NMSROOT/log/dfmLogs/TIS/TISServer.log.
04-15-2009 10:11 AM
Here are the entries from today in TISServer.log. The rest of the info in the log is from months ago. If you want the whole thing, let me know.
15-Apr-2009|02:00:04.171|ERROR|TISServer|Thread-7|{TISDeviceOperationImpl}||.|Another bulk rediscover with id:6056 is already started in less than the required gap:5 mins
15-Apr-2009|09:13:20.851|ERROR|TISServer|main|{TISSchemaManager}||.|Auto mode value is true
15-Apr-2009|09:40:39.543|ERROR|TISServer|main|{TISSchemaManager}||.|Auto mode value is true
15-Apr-2009|09:56:15.563|ERROR|TISServer|main|{TISSchemaManager}||.|Auto mode value is true
04-15-2009 10:13 AM
Is the problem still occurring now? It looks like things have settled.
04-15-2009 10:21 AM
04-15-2009 10:27 AM
Can you launch DFM > Device Management > Discovery Status?
04-15-2009 10:32 AM
Yes, it opens fine and shows the Last Discovered time of 15-Apr-2009 02:02:xx for all the devices except two 4402's that show up as Unknown and always have because they aren't supported.
04-15-2009 10:44 AM
Then this just may be a sync problem with the portal. Try removing and re-adding that portlet.
04-15-2009 10:44 AM
Ok, I just logged with the SIU account and it looks fine. Maybe something happened with ACS integration when I did the upgrade?.? Should I re-register apps with ACS?
04-15-2009 10:57 AM
This should not be necessary. I would go back through ACS, though, and verify your user has all of the required permissions, and access to all of the required devices.
04-15-2009 12:26 PM
Went through ACS and everything looks good. Now, I've had the DFM portal open for the last 30 minutes and the Device status just started working. So I guess it's good to go.
04-15-2009 12:34 PM
Like I said, it may have been a timing issue. The daemons can take up to 30 minutes to fully initialize. Logging in to LMS before that can cause weird behavior.
04-15-2009 10:01 AM
Joe,
Here is the output of pdshow.
Thanks, Troy
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