Solved: Unity upgrade from 4 to 5 license question

jjoseph01 · ‎04-15-2009

Hi all. One question concerning an upgrade of Unity. When I go from Unity 4.x to 5.x, do I have to purchase a new license, or is that covered under smartnet? Thanks in advance.

Rob Huffman · ‎04-15-2009

Hi John,

It depends on what level of Smartnet contract you have purchased :)

Changes to Licensing for Cisco Unity 5.x

Cisco Unity 5.x includes the following licensing changes:

â€¢Upgrading to Cisco Unity 5.x requires that you purchase an upgrade license. The upgrade license activates Cisco Unity 4.x licensed features on a Cisco Unity 5.x system.

Obtain the license file(s) for the upgrade to Cisco Unity 5.x.

Obtaining Cisco Unity License Files

License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/upgrade/guide/ex/5xcuruge020.html#wp1266535

This license file is applied for by going to Product Upgrade Tool and entering your Unity SAU/UCSS (major upgrade support) contract number.To use the PUT, you must enter your Cisco contract number (Smartnet, SASU, or ESW). If you do not have a contract for Major Upgrades, you must purchase the upgrade from Cisco Sales.

http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Hope this helps!

Rob

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Rob Huffman · ‎04-15-2009