- Bronze, 100 points or more
We replaced a UC500 and upgraded the software at the same time.
With the old box and software, a monitored extension with a voicemail would switch to the offhook icon when the extension was in use. With the new box and software, it continues to show the voicemail envelope and does not change to the offhook icon. This results in the operator sending calls to someone on the phone.
Can someone please help with this?