Historical Reports - IPCC Express

Unanswered Question
Apr 15th, 2009

We have two teams within the call center. We would like to run separate historical reports for each team

I have this problem too.
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Jonathan Schulenberg Thu, 04/16/2009 - 03:04

You can filter some historical reports reports by team.

The Historical Reporting user guide will provide details on which reports can be filtered by team. An example would be the Agent Call Summary report.

Cisco Unified Contact Center Express Historical Reports User Guide, Release 7.0(1): http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf


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