I just took over day to day operation of our phone system. I have an administrative assistant that has multiple shared lines on her phone. She wants those lines to forward to her extension (line 1) after ringing the orignal person and then return to the orignial persons VM if she does not pick up after 2 rings. Essentially 1000 (4 rings) to 1001 (2 rings) back to 1000VM. Should I use a line group? Please provide detailed response as I have never done this. Thanks
This is also possible if you would like :)
In CCM go to> Feature> Voicemail> Voicemail Profile and create a new Profile called XXXX (whatever name you want) with a Description called "XXXX Group Mailbox" the Voice Mail Box Mask will be 1001> Save
Then via CCM go to the Users Phones> under Directory Number Config for 1000> Voicemail Profile and change to XXXX (created previously in above steps)>Update>Reset
Now when a call routes via the described call flow it will reach the Mailbox @ 1001.
Or in Unity set up Alternate Extensions so that 1001 is an Alternate Extension for 1000 etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone.
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number and click the Save icon.
From this good Unity doc;
Hope this helps!