04-16-2009 07:07 AM - edited 03-15-2019 05:30 PM
I just took over day to day operation of our phone system. I have an administrative assistant that has multiple shared lines on her phone. She wants those lines to forward to her extension (line 1) after ringing the orignal person and then return to the orignial persons VM if she does not pick up after 2 rings. Essentially 1000 (4 rings) to 1001 (2 rings) back to 1000VM. Should I use a line group? Please provide detailed response as I have never done this. Thanks
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04-16-2009 12:07 PM
Hi Phil,
This is also possible if you would like :)
In CCM go to> Feature> Voicemail> Voicemail Profile and create a new Profile called XXXX (whatever name you want) with a Description called "XXXX Group Mailbox" the Voice Mail Box Mask will be 1001> Save
Then via CCM go to the Users Phones> under Directory Number Config for 1000> Voicemail Profile and change to XXXX (created previously in above steps)>Update>Reset
Now when a call routes via the described call flow it will reach the Mailbox @ 1001.
Or in Unity set up Alternate Extensions so that 1001 is an Alternate Extension for 1000 etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone.
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number and click the Save icon.
From this good Unity doc;
Hope this helps!
Rob
04-16-2009 09:43 AM
Hi Phil,
This is most possible :)
You will need to check that the following settings under Device> Phone> Directory Number Config are set
For the secondary "shared" lines like 1000
Forward No Answer Internal = 1001
Forward No Answer External = 1001
Phone> Directory Number Config> Call Forward and Pickup Settings
No Answer Ring Duration XX (seconds)
Where XX is the number of seconds the IP Phone will ring before using the Call Forward No Answer setting. For these phones try 12 or 16 seconds.
For the Primary line like 1001
Forward No Answer Internal = xxxx
Forward No Answer External = xxxx
Where xxxx is the Voicemail Pilot #
Phone> Directory Number Config> Call Forward and Pickup Settings
No Answer Ring Duration XX (seconds)
Where XX is the number of seconds the IP Phone will ring before using the Call Forward No Answer setting. For these phones try 8 seconds.
The Voicemail should work by default as almost all VM systems including Unity and Unity Connection use the "originally dialed number" (ext 1000) in your example to route to to proper mailbox.
Hope this helps!
Rob
04-16-2009 10:13 AM
Thanks for the quick response.
If the original person called does not have VM can I route to the admins VM?
Example
1000 to 1001 to 1001VM
Thanks
Phil
04-16-2009 12:07 PM
Hi Phil,
This is also possible if you would like :)
In CCM go to> Feature> Voicemail> Voicemail Profile and create a new Profile called XXXX (whatever name you want) with a Description called "XXXX Group Mailbox" the Voice Mail Box Mask will be 1001> Save
Then via CCM go to the Users Phones> under Directory Number Config for 1000> Voicemail Profile and change to XXXX (created previously in above steps)>Update>Reset
Now when a call routes via the described call flow it will reach the Mailbox @ 1001.
Or in Unity set up Alternate Extensions so that 1001 is an Alternate Extension for 1000 etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone.
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number and click the Save icon.
From this good Unity doc;
Hope this helps!
Rob
04-17-2009 04:09 AM
Thanks for the detailed responses.
Have a good one.
Phil Waehner
04-17-2009 04:45 AM
Hey Phil,
You are most welcome my friend! Have a great weekend.
Cheers!
Rob
04-18-2009 04:12 PM
Hi Friends, To add, in the Service parameter there is option to select if we want to send the voice to mail to origical called number, if we select it as true, the voice mail is forwarded to the original called number.
In the ccm admin page
service>service parameter>select the ccm ip>callamanager>Always Use Prime Line for Voice Message*
I hope it will help
Regards
Esa
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