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call park to orinator

alex goshtaei
Level 1
Level 1

‎04-16-2009 10:03 AM - edited ‎03-15-2019 05:30 PM

Hi All,

when someone parks the call, the call revert back to operator. how can I configure to revert back to originator who parks the call not operator?

thanks

Alex

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6 Replies 6

Rob Huffman
Hall of Fame
Hall of Fame

‎04-16-2009 10:10 AM

Hi Alex,

Are you using CME or Communications Manager?

Rob

0 Helpful

alex goshtaei
Level 1
Level 1
In response to Rob Huffman

‎04-16-2009 10:25 AM

I am using Callmanager.

thanks

Alex

0 Helpful

Chris Drew
Level 1
Level 1

‎04-16-2009 10:38 AM

In UCM calls revert back to the party that parked the call. Are you seeing different behavior?

0 Helpful

alex goshtaei
Level 1
Level 1
In response to Chris Drew

‎04-16-2009 11:02 AM

Hi,

actually main number is the pilot number of hunt group. when one of member receive the call, he puts the call on hold. after timeout, the call goes back to hunt group which we don't want. we want call back only on that member who parks the call.

thanks

0 Helpful

benharned
Level 1
Level 1
In response to alex goshtaei

‎10-27-2009 08:55 AM

Any resolution to this? I am experiencing the same thing and wish calls to return to the parker.

0 Helpful

alex goshtaei
Level 1
Level 1
In response to benharned

‎10-27-2009 09:04 AM

I haven't received any resolution. I wish I would.

0 Helpful
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