IP Communicator vs. IPCC Express

Mojo1 · ‎04-17-2009

I have a user who has IP Communicator on their PC. When they call into the IPCC Express Queue the call hits the opening gretting and then goes to a fast busy. I also have IP Communicator loaded on my pc and hav no problem calling into the queue. Any suggestions greatly appreciated. In the past if I uninstalled and reinstalled IP Communicator that solved the problem. This time when I tried that the problem remained.

htluo · ‎04-17-2009

Go to IP Communicator > Preferences > Network. Uncheck "Optimize for low bandwidth".

When you have that checked, CIPC would be in G.729 codec. I guess your IPCCX was installed as G.711. Without a hardware transcoder, the call would drop.

Michael

http://htluo.blogspot.com

Mojo1 · ‎04-17-2009

I do not have the option under Network for Optimize for low bandwidth.

Using IPC 7.0.1.0

Jonathan Schulenberg · ‎04-27-2009

Two things:

1) Check to make sure both phones are configured identically, especially the device and line CSS.

2) What do you mean by "opening greeting"? You should either get audio from the script or not. If it starts playing audio then there isn't a codec problem (assuming the script and prompt files are done right). Is Unity in the call path?