Creating Auto Attendant for Company

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Apr 17th, 2009

I have Call Manager 4 and Cisco Unity 4. I want to create an auto attendant so that when users dial into the system they get a recording and enter digits to go to a department etc. I know how to set up the call handlers in unity. how do i point inbound calls from outside to the call handlers in call manager

I have this problem too.
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Tommer Catlin Fri, 04/17/2009 - 07:03

Depends if you want it to directly to Unity or ring a phone first.

Basically for direct, create a CTI Route Point that forwards all calls VM. So if main number is x4000, put 4000 in the Extension field of the main call handler, or create a routing rule in Unity for anything come from 4000 play call handler xyz


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