cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
386
Views
0
Helpful
2
Replies

Creating Auto Attendant for Company

wrayandnephew
Level 1
Level 1

I have Call Manager 4 and Cisco Unity 4. I want to create an auto attendant so that when users dial into the system they get a recording and enter digits to go to a department etc. I know how to set up the call handlers in unity. how do i point inbound calls from outside to the call handlers in call manager

2 Replies 2

Tommer Catlin
VIP Alumni
VIP Alumni

Depends if you want it to directly to Unity or ring a phone first.

Basically for direct, create a CTI Route Point that forwards all calls VM. So if main number is x4000, put 4000 in the Extension field of the main call handler, or create a routing rule in Unity for anything come from 4000 play call handler xyz

Thanks will try

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: