CUE IMAP Message Volume

Answered Question
Apr 17th, 2009
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I tried to search for this one, but I couldn't find anything. I have a customer who is using the IMAP mailbox features with CUE. When the messages arrive in their mailbox, the volume has to be cranked all the way to the max in order to be able to hear the message. Has anyone run into this before? Is there anything I can do to fix the problem?


Any help that anyone can offer would be greatly appreciated.


Thanks,

Steve

Correct Answer by Nicholas Matthews about 7 years 11 months ago

On your voice port, I would try this:


voice-port 0/0/0

input-gain 5




-nick

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Correct Answer
Nicholas Matthews Fri, 04/17/2009 - 12:04
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On your voice port, I would try this:


voice-port 0/0/0

input-gain 5




-nick

slongewa Fri, 04/17/2009 - 12:12
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Would I do this on all voice ports? THe strange thing is that when they listen to the voicemails through the phone it sounds find. It's only when they're listening to the WAV file in the e-mail that it sounds really quiet.


Thanks,

Steve

Nicholas Matthews Fri, 04/17/2009 - 14:13
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How high is the volume turned up on the IP phone?


Often there are offices where nearly all the phones have the volume up because the input from the provider is low. Nobody notices because the IP phones are all turned way up.


I've seen a lot of 'low volume email notification' come through, but never with a different result.


-nick

slongewa Mon, 04/20/2009 - 04:29
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Looks like the volume is turned up quite high. I'll give the input gain a try and let you know how it works out.


Thanks!

Steve

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