Dial by Name in Call manager 4 and Unity 4

Answered Question
Apr 17th, 2009

can auto attendant on Call Manager 4 and Unity 4 be configured to allow outside callers to dial by name.

I have this problem too.
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Correct Answer by Tommer Catlin about 7 years 7 months ago

There are two ways for this. You can have outside callers go directly to a Directory Handler. Then they could dial by name. Or in your Opening Greeting, by default, Caller Input 4 is configured to go the Directory Handler built into the system.

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Correct Answer
Tommer Catlin Fri, 04/17/2009 - 11:23

There are two ways for this. You can have outside callers go directly to a Directory Handler. Then they could dial by name. Or in your Opening Greeting, by default, Caller Input 4 is configured to go the Directory Handler built into the system.

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