unknown devices is CW LMS 3.0

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Joe Clarke Fri, 04/17/2009 - 22:13
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What type of devices are these? What version of RME do you have? Are these devices SNMP reachable from the LMS server using the credentials configured in DCR?

Joe Clarke Sat, 04/18/2009 - 10:38
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At least the 2821 should be supported in RME 4.1. However, to be sure ,please post the sysObjectIDs from these devices.


Definitely for 4506-E support you will need to upgrade to LMS 3.0.1, and update your RME device packages. LMS 3.0.1 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 . Then you can update to the latest Common Services MDF and RME devices packages from Common Services > Software Center > Device Update.

Joe Clarke Sat, 04/18/2009 - 14:17
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What are the sysObjectIDs from these devices. It will be much easier to determine accurate device support if you post those.

Joe Clarke Sat, 04/18/2009 - 15:24
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Ah, the 4506 is running CatOS. That explains it. All of these devices are supported in LMS 3.0. they just need to be SNMP reachable.


Go to RME > Admin > System Preferences > Application Loglevel Settings, and enable DEBUG for ICServer. Delete one of the problem devices from DCR, then re-add it. Make sure RME manages the device. After about five minutes, collect and post the IC_Server.log.

Joe Clarke Sat, 04/18/2009 - 20:00
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Yes, this device is also supported. Please follow the instructions in my previous post to gather the troubleshooting data.

Joe Clarke Sun, 04/19/2009 - 12:41
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I wanted you to run an inventory collection job, and post the IC_Server.log. Until the device is managed by an application, it will be an unknown device, and thus not supported for credential verification.

Joe Clarke Sun, 04/19/2009 - 12:50
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No. This must be obtained from the server's file system.

Joe Clarke Sun, 04/19/2009 - 17:04
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This sysObjectID of this switch is 1.3.6.1.4.1.9.1.875 which is not supported in RME 4.1. You need to upgrade to LMS 3.0.1, and apply the device packages as I previously stated to get support for this device.

Joe Clarke Mon, 04/20/2009 - 18:32
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Any true 4506-E with this sysObjectID (1.3.6.1.4.1.9.1.875) will not be supported until you upgrade to LMS 3.0.1, and apply all of the available RME 4.1.1 device packages.

Joe Clarke Mon, 04/20/2009 - 18:59
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Yes, these devices are supported as well in RME 4.1.1.

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