couldyou please help me in implemetation ivr-based campaign:i just want to let the customer to hear a pre-recorded wave and then released.
i have cisco unfied contact and all inbound calls run sucessfully. i have implemented successfullly agent based campaign using the attached adminstrative script, but i want to use it purly ivr-based campaign,the outbound configuration is completed on the ICM and i checked box of ivr-based on campaign settings, so how to configure in details please, the scripts,translation routes on the ICM scripts and configuration manager,callmanager, CVP,,etc
please i need alldetails to complete this issue properly as cisco guides don't lead me to complete this issue perfectly because no details regarding scriots,translation routes ,CCM, CVP.
i have CVP not IP IVR
question: does the ive-based outbound campain require CVP VXML ports, if so how can configyre that and didicate it for Outbound